Our commitment to your privacy
This Privacy Notice outlines how KLCC Parking Management Sdn Bhd (259094-U) (“KPM”) collects, uses, maintains and discloses your personal data in respect of how KPM safeguards the personal data in compliance with the Personal Data Protection Act 2010 (Act 709). “KPM” or “We” in this notice refers to KLCC Parking Management Sdn Bhd.
Your consent is important
When you request information or sign up for our season parking facility or give us your information, you may be required to provide KPM with your personal data. In doing so, you consent to its use by KPM in accordance with this Privacy Notice.
You have the choice, at any time, not to provide your personal data/sensitive personal data or to revoke your consent to KPM processing of your personal data/sensitive personal data. However, failure to provide such personal data/sensitive personal data or revocation of your consent to process personal data/sensitive personal data provided may result in KPM being unable to provide you with effective and continuous products and services.
What types of personal data do we collect?
Personal data refers to any information that relates directly or indirectly to an individual, who is identified or identifiable from that information or from that and other information in the possession of KPM, including any sensitive personal data(e.g. data relating to physical or mental health, religious affiliation, etc.) and expression of opinion.
The types of personal data we collect may include, but is not limited to your name, address, other contact details, age, occupation, marital status, financial information such as your income, identity card or passport details, place of birth, credit history and your transaction history.
The personal data we collect can be either obligatory or voluntary. Obligatory personal data are those that we require in order to provide you with our products and services. If you do not provide us with obligatory personal data, we would not be able to provide you with our products and services. Voluntary personal data are those that are not mandatory in order for us to provide you with our products and services. If you do not provide us with voluntary personal data, you can still sign up for our products and services. Obligatory and voluntary personal data differ for each products and services and will be indicated in the application forms.
How do we collect your personal data?
We obtain your personal data in various ways, such as:
- When you sign up for season parking, request for season card or parking ticket replacement or use one of the many services we provide.
- When you contact KPM through various methods such as application forms, complaint forms, emails and letters, telephone calls and conversations you have with our staff in our parking operation.
- We may also obtain your personal data when you participate in customer surveys or when you sign up for any of our events or promotions.
- When we obtain any data and information from authorised third parties (e.g. credit reference agencies, regulatory and enforcement agencies, employers, legal).
What is the purpose of processing your personal data?
We may process your personal data for the following reasons:
- To assess your application for any of our products and services.
- To manage and maintain your membership account and facility.
- To respond to your enquiries and complaints and to resolve disputes.
- For internal functions such as evaluating the effectiveness of marketing, market research, statistical analysis, publicity and modeling.
In addition, we may also use your personal data for the fulfillment of any regulatory requirements and for any other reasons connected with providing you the services you require.
From time to time, we may disclose personal data and/or sensitive personal data in accordance with our disclosure policy.
You have a choice to withdraw your consent for receiving marketing or promotional materials/communication, you may contact us using the contact details found below. Please be aware that once we receive confirmation that you wish to withdraw your consent for marketing or promotional materials/communication, it may take up to twenty one (21) working days for your withdrawal to be reflected in our systems. Therefore, you may still receive marketing or promotional materials/communication during this period of time. Please note that even if you opt out from receiving marketing or promotional materials, KPM may still contact you for other purposes in relation to the parking facilities or services that you hold or have subscribed with KPM.
To whom do we disclose your personal data?
Your personal data and sensitive personal data held by us shall be kept confidential. However, in order to provide you with effective and continuous products and services and to comply with any legal and regulatory requirements, we may need to disclose your personal data to:
- Strategic partners to KPM as well as any Company within the KLCC Group of Companies.
- Our authorised agents and service providers with whom we have contractual agreements for some of our functions, services and activities.
- Parties authorised by you.
- Enforcement regulatory and governmental agencies as permitted or required by law, authorised by any order of court or to meet obligations to regulatory authorities
The disclosure of your data may involve the transfer of your personal data to places outside of Malaysia, and by providing us your personal data you agree to such a transfer where it is required to provide you the services you have requested, and for the performance of any contractual obligations you have with KPM including for storage purposes. Disclosure of sensitive personal data will not be undertaken unless your explicit consent is obtained prior to the disclosure.
How do we protect your data?
The security of your personal data and sensitive personal data is our priority. KPM takes all physical, technical and organisational measures needed to ensure the security and confidentiality of personal data. If we disclose any of your personal data to our authorised agents or service providers, we will require them to appropriately safeguard the personal data provided to them.
How long may we retain your personal data?
We will only retain your personal data for as long as necessary to fulfill the purpose(s) for which it was collected or to comply with legal, regulatory and internal requirements. . Afterwards we will destruct or permanently delete your data.
How can you access / correct / update your personal data?
We are committed to ensure that the personal data we hold about you is accurate, complete, not misleading and up-to-date. If there are any changes to your personal data or if you believe that the personal data we have about you is inaccurate, incomplete, misleading or not up-to-date, please contact us in writing so that we may take steps to update your personal data.
You have the right to access your personal data. If you would like to request access to your personal data, please contact us. Please note that depending on the information requested we may charge a small fee. We may also take steps to verify your identity before fulfilling your request for access to your personal data.
How may you contact us?
If you need to contact us, you may write in to us or visit us at:
KLCC PARKING MANAGEMENT SDN BHD
LEVEL P2, TOWER 1, PETRONAS TWIN TOWERS
KUALA LUMPUR CITY CENTRE
50088 KUALA LUMPUR
Or email us at klccparking@klcc.com.my
Changes to this Privacy Notice
Please note that we may update this Privacy Notice from time to time. If there are material changes to this Privacy Notice, we will notify you by posting a notice of such changes on our website or by sending you a notification directly. Do periodically review this Privacy Notice to stay informed on how we are protecting your information.
This Privacy Notice is as of 10th February 2014
I hereby consent for KLCC Parking Management Sdn Bhd to process my personal data in accordance with this Privacy Notice made pursuant to the Personal Data Protection Act 2010.
Signature : ________________________________________
Name : _________________________________________
Date : _________________________________________